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Chrome Browser freezing when you select Bookmarks?

Problem: The Chrome Browser is very slow or freezes up when Bookmarks are selected.

This problem may have been caused by a bug in a Chrome Browser update that replicates the user's bookmarks so many times that they could end up with well over 100000 bookmarks! The large number of bookmarks causes long load times and slows the Chrome Browser down to the point where it will freeze up. Fixing this problem will cause the user to lose all of their bookmarks!

The solution requires deleting the local profile on the computer. If this is a WECDSB school computer, the School Technician will need to be involved as Deepfreeze should be in a "Thawed" state before proceeding.

With Deepfreeze in a "Thawed" state, find the location of the local profile by opening the Chrome Browser and login to the user's Google account. In a new Browser Tab visit the following URL: chrome://version

Look for the Profile Path in the output page; copy the actual Profile Path to the clipboard.
Logout of the user's Google account and close the Chrome Browser.
Open Windows File Explorer or Mac Finder and paste in the Profile Path you previously copied to the clipboard.
Backup one directory level and then delete the entire Profile directory.

Open the Chrome Browser again and login to the user's Google account.
Visit the following URL: https://chrome.google.com/sync
Notice the number of Bookmarks stored in the Cloud, the number is probably very large.
Scroll to the bottom of the page and click on the Reset Sync button.

That should get rid of all Bookmarks and make Chrome response much quicker.

You will most likely need to log the user back into the Chrome Browser and in settings force the browser to once again sync.

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